Dans le Vent is dedicated to providing its customers with excellent service. We appreciate any feedback about our products or any aspects of our service, so please email us your comments to elaine@danslevent.co.uk
1. Making A Purchase
We accept Paypal, MasterCard, Visa and Maestro/Switch. Paypal are our Global payments portal with over 150 million accounts Worldwide and 13 million in the UK alone. You do not need a Paypal account to use this service.
The easiest way you can order is:
On-line: Just visit our website www.danslevent.co.uk.
However if you prefer to pay by another method you can order by:
Telephone: 0808 160 1212 between 9am and 5pm.
If for any reason we cannot take your call, please leave your name and a contact number on our answerphone and we will return your call as soon as possible.
2. Postage and Packaging
Postage and Packing charges within the UK are as follows:
Small Items £2.50
Medium Items £5.00
Large Items £7.00
This is all worked out automatically during the checkout.
Express delivery (next day guaranteed by 1.00pm if ordered before 2pm) - Add £5.95 to above. (Only applies to UK customers)
We are unable to deliver on Sundays.
We can also deliver your purchases to the EU or the Rest of the World. Charges are calculated on a sliding scale and can be assessed within the shopping basket area. For more information click here.
3. Delivery
The delivery time for orders is 7 days. However, we do try, but cannot guarantee, to have your order reach you earlier.
Deliveries are sent by First Class Recorded delivery. At peak times, especially Christmas, this could be slightly longer. A signature will be required.
If an item is not in stock, we can advise you when new stock arrives. In the event of non-availability of goods, we reserve the right to rescind the contract.
We can also deliver your purchases to the EU, Canada and the USA. Charges are calculated on a sliding scale and can be assessed within the shopping basket area.
4. Privacy Policy
Dans le Vent treats personal information with the utmost respect. The data entered on your order form may be stored and used for customer care, and to process orders.
From time to time we may contact you with information regarding new products, special offers, events etc. Please let us know if you do not wish to receive such mailings from us by emailing us at delete@danslevent.co.uk. We do not pass your details to third parties.
The contract between You, the buyer, and Us, Dans le Vent, will be governed by English Law and resolved by the courts within the United Kingdom.
5. Returns Policy
We hope you are delighted with your purchase, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 7 days of delivery in its original condition, and in its box (if applicable), together with proof of purchase. The postage and packaging charge is not refundable. The parcel is your responsibility until it reaches us, so we strongly recommend that you send it by recorded post in a padded envelope or similar. We are not responsible for any consequential loss or expenses, howsoever caused.
6. General Information
Our prices are as published on our website. Every care has been taken to describe and portray items accurately using current technology, however, slight variations may occur, due to the production techniques used. Images shown on our website may have slight colour differences to the actual goods you receive due to the display discrepancies inherent in different computer monitors. Where we refer to Ceramic, Crystal, Gold or Silver this refers only to style and colour, not the actual materials used.
7. Errors and Omissions
We believe that our prices are correct but if we have made an error we reserve the right to refuse a sale. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.
8. Online Security
All online purchases with Dans le Vent are handled using the latest security technology to protect our customers. Credit card information is securely encrypted to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Sockets Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. Your payment details are held in a securely encrypted format until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
9. Safety
Please note that our products are not toys and as such should be kept away from children and vulnerable persons. Dans le Vent does not accept any responsibility for any loss, damage or injury, howsoever caused, by any of it's products.
10. Tax
15% VAT is included.
